Is the phone brand new?
Yes. New phones are delivered in the original, sealed box and have never been used.
Is a charger included?
Most manufacturers now include only a USB-C cable, not a power adapter. See “What’s in the box?” above for this phone.
Does it support eSIM and dual SIM?
Most recent models support a physical SIM and an eSIM at the same time. Some models, like the iPhone Air, work with eSIM only. Not sure? Ask us.
How long is the warranty?
24 months on every new phone, on top of your statutory rights.
Can I return it?
Yes, within 14 days of delivery. Read the conditions.
When will it arrive?
Delivery in the Netherlands is free and usually takes 1–2 working days.
How do I move my data to the new phone?
Use Quick Start (iPhone to iPhone) or Samsung Smart Switch (any phone to Galaxy) to move your photos, apps and contacts in a few minutes. Want help? Come by one of our shops.
Can I trade in my old phone?
Yes. Tell us about your phone on our Sell page and you get a personal offer.