Refund policy
14 days to change your mind
You can return your order within 14 days of receiving it, without giving a reason. This applies to refurbished phones, new phones, accessories and all other products.
How to return
- E-mail info@loopcell.nl within 14 days with your order number and the product you want to return.
- Send the product back within 14 days after telling us, with all accessories and, if you have it, the original box. You can also bring it to one of our shops in Utrecht.
Before you send a phone back
Sign out of your iCloud or Google account and switch off Find My (Activation Lock). We cannot take back a device that is still locked to an account.
New phones in a sealed box
New phones are delivered sealed. You may open the box to look at the phone, just as you would in a shop. If the phone has been used more than needed to inspect it, for example switched on and set up, activated, or with the protective film removed, it can no longer be sold as new. In that case we deduct the loss in value from your refund, up to the full difference with the price of a used phone.
Condition of other returned products
Handle the product carefully. If it is damaged or shows more use than needed to inspect it, we may deduct the loss in value from the refund.
Refund
We refund the purchase price and the standard delivery costs within 14 days of your notice, using the payment method you used. We may wait with the refund until we have received the product back. Return shipping costs are for your account, unless the product is faulty or not as described.
Faulty product?
If something is wrong with your product, see our warranty terms. Your statutory rights are not affected.